Version: [v7.3.20710] HMCTS Home | User Guide

Welcome to Money Claim Online


Money Claim Online (MCOL) is HM Courts & Tribunals Service Internet based service for claimants and defendants.

Money Claim Online is a convenient and secure way of making or responding to a money claim on the internet.


IMPORTANT: YOU MUST READ THIS BEFORE TRYING TO CONTACT THE HELPDESK:

Before you begin using the Money Claim Online Service please make sure you familiarise yourself with the following information:

MCOL User Guide for Claimants
IT IS IMPORTANT TO NOTE, NOT ALL TYPES OF CLAIM CAN BE ISSUED ON MCOL AND IF YOU MAKE AN ERROR UPON ISSUE OF THE CLAIM YOU WILL NOT BE ELIGIBLE FOR A REFUND OF THE COURT FEE

When you have registered with the MCOL website please make a note of the 12 digit User ID and your password. Without this, we may be unable to retrieve the details of your MCOL account so you may not be able to access your accounts in the future.


To begin using the Money Claim Online Service you are required to register for an account with the UK Government Gateway.


There's a new, simpler system to make a money claim of up to £10,000 online. You may be able to use this if you're an individual without legal representation such as a solicitor. You can't use this service if you're a business or other company acting on behalf of an individual. If you're interested in taking part in HMCTS's new system, email your name and phone number to moneyclaims@hmcts.gsi.gov.uk

Notices

If you are having problems logging in, please click MCOL User Guide for Claimants for assistance and refer to the annex on the final page.

The Money Claim Online Helpdesk can be contacted on 0300 123 1057 / 01604 619402. It does experience a high volume of calls so you may wish to consider emailing your query to ccbc@hmcts.gsi.gov.uk.

The Money Claim Online telephone helpdesk is experiencing technical difficulties. Calls are still being received and answered by call agents, but customers calling will not hear any welcome messages or be informed where they are in the queue. We apologise for the inconvenience, please be assured we are endeavouring to resolve the issue as quickly as possible.

On Thursday 5th October 2017 between 16:30 and 20:30 there will be an important upgrade to the MCOL server and our telephone system. During this time customers will be unable to use the MCOL system or telephone the MCOL helpdesk after 16:30. We apologise for any inconvenience this may cause.

Login

If you have already registered and enrolled with MCOL then please click below to login.

Register as an Individual

You should register as an Individual if:

You wish to make a claim against someone who owes you money.

You wish to respond to a claim that has been made against you.

Register as an Organisation

You should register as an Organisation if:

You are a Solicitor and wish to register as a user of the MCOL service.

You are an Organisation that wishes to issue or respond to a claim online.

Security Notice


MCOL uses industry standard cryptography to protect the information you enter into MCOL online.

 

Crown copyright material on this site is subject to Crown Copyright Protection unless otherwise indicated.
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