Version: [v10.10.1.37] HMCTS Home | User Guide

Welcome to Money Claim Online


Money Claim Online (MCOL) is HM Courts & Tribunals Service Internet based service for claimants and defendants.

Money Claim Online is a convenient and secure way of making or responding to a money claim on the internet.


IMPORTANT: YOU MUST READ THIS BEFORE TRYING TO CONTACT THE HELPDESK:

Before you begin using the Money Claim Online Service please make sure you familiarise yourself with the following information:


To begin using the Money Claim Online Service you are required to register for an account with the UK Government Gateway. For problems logging in please refer to the annex on the final page of the user guide.

Notices

The Money Claim Online Helpdesk can be contacted on 0300 123 1056. It does experience a high volume of calls so you may wish to consider emailing your query to MCOLITassistance@justice.gov.uk.

If you have received notification that the defendant is in a breathing space, you must not issue a new claim or commence enforcement proceedings unless you have permission from the court. If you have already issued a claim you must inform the court (please refer to the MCOL User Guide for Claimants for details on how to do this).

IMPORTANT - If you have already issued a warrant of control and the debtor enters into a Breathing Space, as well as updating your case online, you will also need to contact the County Court executing the warrant in order to prevent bailiffs from taking action. Contact details can be found here https://www.find-court-tribunal.service.gov.uk

To find out how we handle (or process) your personal information please visit https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/personal-information-charter#hmcts-privacy-policy

REMINDER - A Warrant of Control may not be issued for more than £5,000 unless issued under the Consumer Credit Act.

Users are advised not to use emojis when responding to claims as the system does not recognise the images and causes issues for the claimant when viewing the response.

You are unable to use this service if you are applying for 'Help with Fees' for money off your court fee.

Additional notices

• Claimants: If you provide vulnerability details, please notify the court separately by post or email.
• MCOL Recent Claim History: Cases over 40 days old are hidden by default to boost performance but can still be found using search filters such as Claim Number, Date, Parties or Reference. Advanced Search supports filtering by postcode and claim events. Wildcard * helps broaden your search.

Login or Register

Click the Login button below to allow access to Money Claim Online via your Secure Credential Platform account or begin the process of creating an account.

Login or Register

Security Notice


MCOL uses industry standard cryptography to protect the information you enter into MCOL online.

 

Crown copyright material on this site is subject to Crown Copyright Protection unless otherwise indicated.
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